rtk99 Terms and Conditions

rtk99 operates an online casino and sports betting platform for users in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between rtk99 ("we", "our", "platform") and the user ("you", "member").

By visiting our website, registering an account, or using any of our services, you acknowledge that you have read, understood, and agreed to these terms. If you disagree with any part of these terms, please refrain from using our platform.

To use our platform, you must:

• Be at least 21 years of age;
• Be a legally capable and responsible individual;
• Place bets on your own behalf and using your own funds;
• Not be prohibited by any local restrictions related to gambling.

2.1 Registration Requirements

To create an account on rtk99, you must provide accurate and complete personal information. Each individual may hold only one account. Creating multiple accounts is strictly prohibited and may result in permanent account closure.

2.2 Identity Verification (KYC)

In the interest of security and fraud prevention, we reserve the right to verify your identity at any time. The following documents may be requested for verification:

• National ID card (NID), passport, or birth registration certificate;
• Proof of address (utility bill or bank statement);
• Proof of ownership of payment method (bKash, Nagad, Rocket account number).

Withdrawals may be limited until verification is complete. Providing false information may result in account cancellation and forfeiture of deposited funds.

2.3 Account Security

You are solely responsible for keeping your account password and login details confidential. If you notice any suspicious activity on your account, contact our support team immediately.

3.1 Deposit Rules

Funds can be deposited on rtk99 via the following payment methods: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount by any method is ৳200. Deposited funds are generally credited to the account instantly. Contact our support team for any payment-related issues.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour. Withdrawals must be made using the same payment method used for the deposit. Withdrawals may be delayed for accounts that have not completed verification.

3.3 Fraud Prevention

In the event of any illegal or fraudulent transactions, we reserve the right to suspend the account and hold the associated funds. Suspicious activity related to money laundering or fraud may be reported to the relevant authorities.

4.1 Welcome Bonus

New members will receive a welcome bonus of up to 150% worth ৳8,000 on their first deposit. A minimum deposit of ৳200 is required to receive this bonus. A 20x wagering requirement must be completed before the bonus funds can be withdrawn.

4.2 Bonus Usage Terms

• Each bonus offer has its own validity period — if the wagering requirement is not completed within the specified time, the bonus will be cancelled;
• A member may not claim the same promotion more than once;
• Bonus funds cannot be transferred to another account;
• Withdrawing your own funds while a bonus is active may result in the bonus being cancelled;
• rtk99 reserves the right to modify or cancel the terms of any bonus offer.

4.3 VIP Program

rtk99 has a five-tier VIP program for regular members: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback benefits are provided at each tier. All decisions regarding VIP tier assignment and benefits are at the sole discretion of rtk99.

Slots, live casino, sports betting, and other games are available on rtk99. All game outcomes are determined by a certified Random Number Generator (RNG), which ensures fair gaming.

5.1 Betting Limits

Each game and betting market has its own minimum and maximum bet limits, which are displayed in the game interface. For high-value bets, rtk99 may request additional documentation for payment verification.

5.2 Technical Issues

rtk99 is not responsible for any loss resulting from a technical error or disconnection during a gaming session. However, we reserve the right to correct any incorrect payment made due to a technical error.

5.3 Right to Void Bets

rtk99 reserves the right to void any bet in the following circumstances:

• If incorrect odds or payouts are displayed due to a software error;
• If a match or event is cancelled or suspended;
• If there is suspicion of fraudulent activity;
• In the case of a clear error.

rtk99 gives the highest priority to responsible gaming. We believe gaming should be a form of entertainment, not a source of financial hardship.

6.1 Self-Control Tools

Members can set the following limits on their account:

• Daily / weekly / monthly deposit limits;
• Daily / weekly betting limits;
• Session time limits;
• The option to voluntarily suspend or permanently close the account.

For more information, visit our Responsible Gaming page.

The following activities are strictly prohibited on rtk99. Engaging in any of them may result in immediate account closure and forfeiture of deposited funds:

• Creating or operating multiple accounts;
• Abusing bonuses in violation of bonus terms;
• Using another person's account or sharing accounts;
• Attempting to hack or exploit the platform's software;
• Registering with false information;
• Conducting money laundering or any other illegal financial activity;
• Harassing or behaving abusively toward other members;
• Attempting to influence game outcomes using third-party software;
• Applying coordinated or group betting strategies against the platform.

rtk99 takes the protection of your personal information very seriously. Our platform uses SSL encryption technology to keep your information secure.

To learn more about how your personal information is collected, used, and stored, please read our Privacy Policy. We follow a strict policy regarding the sharing of information with third parties, and your information is never used for any illegal purpose.

8.1 Data Retention

Even after an account is closed, necessary data may be retained for a specified period in accordance with legal obligations. Transaction records and gaming history are retained for security and regulatory purposes.

rtk99 will not be liable for:

• Any financial loss resulting from gaming;
• Service disruptions caused by third parties;
• Loss caused by internet disconnection;
• Account compromise resulting from the user's own negligence or security lapse;
• Unforeseen circumstances beyond our control (force majeure).

rtk99 is committed to operating a safe and reliable platform at all times. For any issues, contact us via our 24/7 live chat support.

10.1 Voluntary Closure

Any member may request to close their account at any time. It is advised to complete all pending withdrawals before making the request. Any unused bonuses will be cancelled upon account closure.

10.2 Closure by rtk99

rtk99 may immediately close any account for the following reasons:

• Violation of any provision of these terms;
• Fraudulent or illegal activity;
• Providing false information;
• Bonus abuse;
• System security threats.

rtk99 reserves the right to amend these terms and conditions at any time. Members will be notified of significant changes via email or through the platform. Continued use of the platform after changes have been made will be considered acceptance of the new terms.

The most recently updated terms will always be available on this page. You are advised to visit this page regularly. Answers to common questions can be found on our FAQ page.

If you have any questions or complaints about these terms and conditions, please contact us:

• Live Chat: 24/7 Bangla live chat support (via the platform)
• Email: [email protected]

Our support team is available in Bangla seven days a week, twenty-four hours a day. We try to resolve any complaints as quickly as possible.