rtk99 Privacy Policy

Introduction

About This Policy

rtk99 ("we", "our", "platform") is a trusted platform providing online casino and sports betting services in Bangladesh. Protecting your privacy is one of our primary responsibilities. This privacy policy describes what types of information we collect, how we use that information, with whom it may be shared, and what measures we take to protect your information.

By using our website or services, you are giving your consent to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services. We may update this policy from time to time; when changes take effect, the "Last Updated" date at the top of the page will change.

Section 1

Information We Collect

We collect various types of information when you create an account and use services at rtk99. This information is divided into two main categories:

1.1 Information You Provide Directly

• Full name, date of birth, and national identity card number (for age verification)
• Email address and contact information
• Residential address and nationality
• Payment-related information such as bKash, Nagad, or Rocket numbers and bank account details
• Documents uploaded for identity verification
• Messages and requests you send to customer support

1.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and language settings
• Time of site access, page views, and navigation patterns
• Cookie and session data
• Betting history and gaming activity logs
• Transaction history and deposit and withdrawal records

Section 2

Purpose of Using Information

We collect your personal information only for specific, legitimate, and transparent purposes. rtk99 uses your information for the following reasons:

2.1 Account Management and Verification

We use the information you provide to complete your account registration process, verify your identity and age (for those aged 21 or above only), and keep your account secure.

2.2 Service Delivery and Improvement

• To operate gaming services and sports betting facilities without interruption
• To process deposit and withdrawal transactions
• To provide bonus and reward benefits
• To improve the quality of our services and add new features
• To resolve technical issues and provide technical support

2.3 Security and Compliance

• To prevent fraud, money laundering, and illegal activities
• To implement responsible gaming policies
• To handle dispute resolution and complaints
• To fulfill legal obligations and meet regulatory requirements

2.4 Communication

We use your contact information to send you important account notifications, transaction confirmations, promotional offers, and customer service information.

Section 3

Information Sharing and Disclosure

rtk99 does not sell your personal information to third parties. However, we may share information in a limited way in the following circumstances:

3.1 Service Provider Partners

We work with trusted third-party service providers for payment processing, identity verification, fraud prevention, and technical services. These organizations can only access the information necessary for their designated tasks and are contractually bound to comply with our privacy policy.

3.2 Legal Obligations

We may be required to share relevant information with law enforcement agencies or regulatory authorities when required by a court order, a lawful request from a government body, or applicable law.

3.3 Business Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new authority. We will notify you in advance in such circumstances.

3.4 With Your Consent

If your information needs to be shared for any purpose other than those mentioned above, we will first obtain your explicit consent.

Section 4

Cookie and Tracking Technologies

rtk99 uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help our website function more effectively.

4.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functionality Cookies: Help remember your preferences and settings, such as language selection and display preferences.
• Analytics Cookies: Collect site usage statistics to help us improve our services.
• Marketing Cookies: Used to display relevant information and offers based on your interests.

4.2 Cookie Control

You can disable or delete cookies from your browser settings. However, please note that disabling essential cookies may cause some important features of our site to not work properly.

Section 5

Data Security Measures

rtk99 has implemented advanced technical and organizational measures in line with industry standards to keep your personal and financial information secure.

5.1 Technical Security

• SSL (Secure Sockets Layer) Encryption: All data transmissions are encrypted using SSL technology
• Two-Factor Authentication feature
• Regular security audits and vulnerability testing
• Data storage in secure data centers with regular backups
• Firewall and intrusion detection systems

5.2 Organizational Security

• Only authorized staff can access the information they need
• Regular privacy and data protection training for all staff
• Strict confidentiality agreements with third-party service providers
• A rapid response plan in the event of a security breach

Important Notice: No method of transmitting or storing information on the internet is 100% secure. We are committed to providing the highest level of protection, however a perfect guarantee of complete security is not possible.

Section 6

Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes described in this privacy policy.

6.1 General Retention Period

• Active accounts: All information is retained for as long as the account remains active.
• After account closure: Information is retained for a set period to meet legal and regulatory requirements.
• Transaction records: Financial transaction information is retained for a set period as required by applicable law.
• Customer service communications: Records relating to dispute resolution are kept for a set period from the date of resolution.

After the retention period ends, we securely delete your information or anonymize it in a way that you can no longer be identified.

Section 7

Your Rights and Controls

You have certain important rights over your personal information that we respect.

7.1 Right of Access

You may request a copy of the personal information we hold about you. We will respond to your request within a reasonable time.

7.2 Right to Rectification

If there are any inaccuracies or errors in your information, you can let us know. We will correct that information as quickly as possible.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations or legitimate business needs.

7.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. We will consider your request and take appropriate action.

7.5 Right to Data Portability

You have the right to request your information in a structured, commonly used, and machine-readable format.

To exercise any of your rights, contact us at: [email protected]

Section 8

Protection of Minors

rtk99 is for those aged 21 or above only. We never knowingly collect or store information from any person under the age of 21.

We follow an age verification process at the time of account registration. If for any reason we become aware that a minor has opened an account, we will immediately close that account and delete all associated information.

If you believe a minor has created an account on our platform, please contact us immediately.

Section 9

Third-Party Links and Services

Our platform may sometimes reference third-party services. These third parties have their own privacy policies that are outside our control. We are not responsible for their policies or practices.

Payment service providers such as bKash, Nagad, and Rocket process your information according to their own privacy policies. It is recommended that you review their respective policies before using these services.

Section 10

Policy Changes

We may update this privacy policy to reflect changes in our business, technology, or legal obligations. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notice will be displayed in a prominent place on our website
• The "Last Updated" date at the top of this page will be changed

Continued use of our services after a change will be taken to mean that you have given your consent to the updated policy. We therefore recommend that you review this page from time to time.